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Reimagining Retail: Nike’s Interactive In-Store Experience

Exterior view of a Nike flagship store at night

Research and Insights

Through user research and customer journey mapping, we identified the need for Nike to bridge the gap between digital and physical retail. This led to the development of interactive installations designed to enhance engagement and product discovery in flagship stores.

Nike's interactive endless aisle kiosk in a flagship store

Integrations

Development

We collaborated with Nike to create three key interactive elements: the Endless Aisle Kiosk, Interactive Wall, and Product Table. These installations integrated real-time inventory, product customization, and live updates to deliver a seamless in-store experience.

Ultra high-def, multi-touch wall displaying Nike campaigns and live updates

Nike Football: Interactive Immersive Wall Installation

Nike Football interactive replica kiosk with a 65-inch touch display

Nike Football: Interactive Product Table Design

Interactive product table with RFID technology and 3D cameras

Nike Football: Interactive Replica Kiosk Installation

Nike flagship store with a glass facade at night.

Implementation

Each interactive feature allowed customers to explore Nike products, compare options, and place orders directly. The immersive experiences, powered by touchscreens and live data, transformed the retail environment into a dynamic shopping experience.

Results

The installations led to increased customer engagement, with daily interactions exceeding a thousand. Nike’s flagship stores now offer an innovative retail experience, blending physical and digital shopping seamlessly.

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